Fursa Refund Policy
Last updated: 7 July 2026
These Terms of Service regarding refunds govern access to and use of Fursa, including the Fursa mobile application, website, marketplace, payment flow, messaging tools, seller tools, buyer-protection process, and related services.
Erudite-EDU registered at 40, Willow Crescent, Gauteng, Gauteng, South Africa acts as a co-marketplace operator and South African partner for selected verification, support, training, and NGO-linked seller approval functions.
By creating an account, browsing, listing, buying, selling, messaging, receiving payment, or using any Fursa service, you agree to these Terms, the Seller Terms, the Buyer Protection and Dispute Policy, the Fees Policy, the Prohibited Items Policy, the Privacy Policy, and any other policy incorporated by reference.
1. Refunds
Refunds apply only to non-delivery, material misdescription, defect, unsafe item, counterfeit item, seller cancellation, or service non-performance, subject to the Buyer Protection and Dispute Policy and applicable law.
Fursa may approve full refunds, partial refunds, replacement, return-and-refund, seller payout release, partial payout release, or another reasonable outcome.
Where Fursa requires a return, the seller pays return shipping unless Fursa determines otherwise or applicable law requires another outcome.
2. Limitation of liability
To the maximum extent permitted by law, Fursa is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, lost profits, lost revenue, lost data, loss of goodwill, loss of opportunity, or losses arising from seller conduct, buyer conduct, courier conduct, payment-provider actions, chargebacks, bank delays, platform downtime, or third-party services.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
3. Indemnity
You agree to indemnify and hold harmless Fursa, CGO, Erudite, their directors, officers, employees, contractors, partners, payment providers, and agents from claims, losses, liabilities, costs, fees, penalties, chargebacks, refunds, damages, and expenses arising from your listings, transactions, conduct, breach of these Terms, legal non-compliance, tax obligations, payment disputes, consumer claims, or misuse of the platform.
4. Governing law and dispute forum
These Terms are governed by the law stated in the final legal version approved by Fursa’s legal counsel.
Because Fursa operates through a Delaware-registered company and supports South African and African marketplace activity, the final governing-law, arbitration, consumer-forum, and jurisdiction clauses must be approved by legal counsel before publication.
5. Changes to these Terms
Fursa may update these Terms from time to time. The updated version applies from the date stated in the updated Terms, unless a longer notice period is required by law.
Continued use of Fursa after changes take effect means that you accept the updated Terms.
6. Contact
For marketplace support, disputes, verification, and policy questions, contact Fursa through the in-app support channel or at hello@fursa.live
Legal notices must be sent to legal@fursa.live